Digital Product Passport PLUS

Digital
Product Passport
PLUS

01 Description

Create new service and brand experiences directly on the product! Our solution, which has been tried and tested since 2016, is reliably used in industry. It also meets the requirements of the EU Ecodesign Regulation.

The Digital Product Passport (DPP) is the technical provision of product-specific data. It can be regarded as a digital ID for a physical product. Verified information on materials, origin, manufacturing, quality, sustainability, and service is bundled in it throughout the entire life cycle. This data can be accessed at any time by your customers, dealers, and service partners via a code.

In addition to its use in accordance with the future EU directive, our “Digital Product Pass PLUS” offers further exciting added value.

02 Your benefits

Optimized service processes

A well-designed and simplified workflow for your service department or with your service dealers speeds up processes.

Integrating smart self-help options into the DPP application reduces inquiries.

The Digital Product Pass PLUS not only makes customer service easier, but also turns it into a real experience.

Increase in sales in the after-sales sector

You can increase your revenue in the long term by offering targeted spare parts and accessories at the right time.

Protected market position

Gray market detection using track & trace technology: By scanning the QR code, you can precisely track the location of your products. This allows you to identify unauthorized distribution channels and protect your brand in the long term.

Our anti-counterfeiting coding

A scannable QR code on the product redirects your customers to a verified page and confirms the authenticity of your product.

Stress-free compliance

Timely implementation of the digital product passport under the EU Ecodesign Directive. We are familiar with the latest standards and drafts, so you can remain compliant without any effort.

Seamless touchpoint with impact

Manage marketing activities in real time on the product—from coupons to service upgrades.

The unique coding for each product allows for targeted campaigns and precise performance measurement. Contact your customers directly in the app. Thanks to push alerts, no response goes unnoticed.

Smooth integration

Seamless integration into your existing digital infrastructure is guaranteed, of course.

With AI support on request

The Digital Product Passport PLUS becomes an intelligent companion for your customers. Complex manuals become interactive sources of knowledge, providing your customers with quick answers instead of having to search for a long time.

03 How it works

The idea for the digital product passport arose many years ago from a specific need: the protection of brands and products. Brand manufacturers were looking for a solution that would reliably prevent counterfeiting and tampering while creating transparency along the supply chain. With our track & trace technology for gray market detection and our digital product IDs, we created a solution early on that offers manufacturers genuine protection, traceability, and trust.

We integrate the Digital ProductPass PLUS into your existing infrastructure via interfaces. This applies to both your internal systems and data sources, such as ERP, PIM, and CRM systems, as well as your external infrastructure, such as websites and (web) apps. You can use the dashboard to manage role assignments and decide who can see which data and services.

Your customers can instantly access the relevant product features by scanning the product with their smartphone. At the same time, you gain valuable insights into how your products are actually being used and what your customers need.

04 Further information

New EU directive

The EU’s Digital Product Passport is coming in 2027 and will create new opportunities for you.

Starting in 2027, the EU will gradually introduce the Digital Product Passport for almost all industries and products on the market. This could be your strategic opportunity to optimize internal processes and resources, collect valuable market data, and sustainably increase customer loyalty and sales.
Act now and immediately benefit from the smart added value of digital product marking! With our Digital Product Passport PLUS, you will not only be prepared in good time for the upcoming EU regulation, but also gain real business advantages that take effect immediately:

You can find more information about the upcoming EU directive here: https:// germany.representation.ec.europa.eu/news/nachhaltige-produkte-sollen-zur-neuen-norm-der-euwerden- 2023-12-05_de)

We offer you our ready-to-use solution, which allows you to comply with the requirements of the upcoming EU regulation while greatly simplifying and accelerating your internal processes and generating additional sales for your brand and products.

EU standardization mandate

The standard requirements for the digital product passport

We always take European Union standards into account during implementation. To ensure uniform implementation, the European Commission has commissioned the standardization organizations CEN, CENELEC, and ETSI to develop a standard for the digital product passport.

The first draft standards have already been published:

document number	titel
DIN EN 18239	Management of user rights, IT security, and trade secrets
DIN EN 18246	Data authentication, reliability, and integrity
DIN EN 18216	Protocols for data exchange
DIN EN 18222	Application programming interfaces (APIs) for lifecycle management and searchability of the product passport
DIN EN 18223	system interoperability
DIN EN 18219	Unique identifiers
DIN EN 18220	data medium
DIN EN 18221	Data storage, archiving, and data persistence

DPP as a software solution for EU Machinery Directive 2023/1230

The Digital Product Passport is ideal as a central basis for implementing the EU Machinery Directive. Safety and operating instructions, risk assessments, conformity information (e.g., CE marking), software/firmware versions, and maintenance history are bundled together for each product and kept up to date. A unique product ID provides the mandatory information for operators, service personnel, and auditors at any time in multiple languages and versions.

05 Use Cases

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06 FAQ

1. What is the Digital Product Passport (DPP) and how does it work?

The digital product passport is the digital identity of a physical product. It bundles verified data on materials, origin, manufacturing, quality, sustainability, and service throughout the entire life cycle of the product. Customers, retailers, and service partners can access the information at any time via a QR code.

2. How does the DPP improve customer experience and service?

Users can instantly access relevant content with a smartphone scan. Instructions, warranty information, replacement parts, and live support. The product passport becomes a direct touchpoint, reducing queries through self-service and enabling personalized offers. The result is faster help, less support effort, and noticeably higher satisfaction and loyalty.

3. How does the DPP protect our brand (counterfeit protection, track & trace, gray market)?

Each product is assigned a unique ID. Scanning the ID takes you to a verified page for authenticity verification, while Track & Trace makes locations and distribution channels transparent. This allows you to identify gray market flows, speed up recalls, and make counterfeiting more difficult.

4. Is the solution compliant with the EU Ecodesign Regulation and the Machinery Regulation?

Yes, the Digital Product Passport PLUS supports the requirements of the EU Ecodesign Regulation (DPP/ESPR) and is suitable as a basis for the EU Machinery Regulation 2023/1230. Safety and operating information, CE/declarations of conformity, firmware versions, and maintenance histories are provided on a product-specific basis. The EU is expected to gradually introduce the DPP from 2027 onwards.

5. How do we integrate the Digital Product Passport PLUS?

Integration takes place via APIs in ERP, PIM, and CRM systems, as well as on websites and (web) apps. A dashboard controls roles and permissions. Operation, including data protection and access control, is possible on-premises or in the cloud.